Data protection is important for us. We want you to feel safe and secure on our website. The following explanation will give you an overview of our general policy in line with collecting personal information as well as how we handle your data in regard to type, scope and purpose.
On certain subpages of our Internet presence you are asked to provide personal information about yourself (such as name and email address), in order to receive our support or our services. By providing said information and filling out the corresponding areas, you enable us to provide you with the services you have chosen. We will treat all personal data provided by you on our website in line with this notice of intent. Our services are designed to provide you with the information you have requested. We act in accordance with current legal requirements and make every effort to adhere to current Internet best practices.
In general, we will only use data provided by you in order to give you technical support or to ensure the highest possible level for our performance standards.
Should you be under the age of 18, please obtain the approval of your parents or legal guardian before you provide personal data on our website. Users without such approval are not authorized to provide us with personal data.
In order to continuously optimize our website in regard to technical aspects, content and structure, we store individual access data on our website for analytical purposes only. In this regard, the following data is stored: type of web browser used, requesting page, file name, date and time of inquiry, transferred data, access status (file transferred or not transferred) and the anonymized IP address of the requesting computer (shortened to the last three digits). Said data is stored in an anonymized way according to the German Telemedia Act (TMG). It is not possible to create a personal user profile.
Our website uses Google Analytics, the web-based analytics services of Google Inc. ("Google"). Google Analytics uses so-called cookies – text files that are stored on your computer and that enable the analysis of the use of a website through your computer. Information about your use of a website generated via cookies (including your IP address) is transferred to and stored on a Google server in the US. Google will use such information to analyze your use of a website, to generate reports in regard to web activities for owners and operators of websites, and to provide additional services in line with website use and Internet use. It is also possible for Google to transfer such information to third parties, provided this is required by law or when a third party processes such data on behalf of Google. Under no circumstances will Google combine your IP address with other data stored by Google. You may prevent installation of cookies via the corresponding settings of your browser software; however, we would like to inform you that you might not be able to use all functions of this website to their full extent.
By using this website, you express your consent to the processing of data collected by Google about you in the manner described above and for the purposes previously mentioned.
Our website contains plug-ins of the social network Google+. These plug-ins are operated and provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You will recognize such plug-ins by the Google+ logo or the +1 button. By visiting our website containing an integrated plug-in, a direct connection to the Google+ servers is established. These transfer the plug-in content to our website. This way, information about your visit to our website is transferred to Google+. Should you be logged in to Google+ while visiting our website, Google+ can associate your visit with your account. By clicking on the +1 button or by commenting within a plug-in, the corresponding information is transferred to and stored on Google+. Should you not want your information to be stored in such a way, you will have to log out of Google+ before visiting our website. Please refer to the data protection regulations of Google+ for further information in regard to the use of your data by Google+.
Our website contains plug-ins of social networks. These plug-ins are provided by individual network providers. You will recognize such plug-ins by their corresponding logos. By visiting our website containing an integrated plug-in, a direct connection to the servers of such network providers is established. These transfer the plug-in content to our website. This way, information about your visit to our website is transferred to the network providers. Should you be logged in to one of these network providers while visiting our website, your visit can be associated with your account. Should you not want your information to be stored in such a way, you will have to log out of the respective social network account before visiting our website. Please refer to the data protection regulations of these network providers for further information in regard to the use of your data by such providers.
We do not transfer your personal data to third parties: we only collect, process and use your personal data provided by you on a voluntary basis for the purposes communicated to you. Transfer of your personal data to third parties will not be carried out without your required approval. Transfer of your personal data to government institutions and authorities entitled to receive such information is only carried out in line with relevant laws or where we are obliged to do so by court order.
We only store your personal data for as long as you use the requested services. Your data will be deleted after a particular purpose is fulfilled or a service is provided. All transferred personal data is stored in a safe way and in accordance with applicable data protection legislation. By applying technical as well as organizational measures, we make every effort to store your personal data in a way that prevents third parties from accessing it. We cannot guarantee full data protection for communication via email. We recommend the use of ordinary mail for the transfer of confidential information.
Our website does not depend on the placement of cookies. Cookies are small files that are stored on the hard drive of a user’s computer while visiting websites. Cookies enable information to be held for a certain time frame and help to identify the computer of the website user. Our website forgoes the placement of cookies.
You have the right to receive information about the type of data we have stored of you and the purpose for which we are storing your data. In addition, you have the right to correct inaccurate data or to have data deleted that was stored illegally or that is not required to be stored. Please direct any inquiries to our data protection officer; you will find the corresponding contact information at the bottom of this page.
In order to use our contact form, you have to provide your name and email address at the very minimum. Additional information is given on a voluntary basis. We will use your personal data to send you requested information.
Our website contains links to websites of independent third parties, subject to special terms as well as data protection regulations for their use. Should you use external links offered in line with our Internet presence, please note that such links are not automatically covered by our privacy statement: anytime links are posted on our website, we make every effort to ensure that they also observe data protection and safety regulations. However, we cannot guarantee nor control whether third parties observe such regulations. Please refer to the websites of the respective providers, also via their posted privacy statements.
We reserve the right to change and/or update the privacy statement at any time in line with legal requirements.
We, as well as data-processing third parties, are obligated to adhere to the German Data Protection Act as well as to treating personal data as confidential.
Please send your inquiry to:
Phone: +49-(0)40-675 699-0
Fax: +49-(0)40-677 8933
We are also in the case of information requests, suggestions or complaints.